Author: symondsez

Brands with Worse Customer Service in China [Copy link] 中文

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Post time 2014-6-6 14:34:34 |Display all floors
seneca Post time: 2014-6-3 19:54
I have a Haier wine cooler but I have never had any need to ask Customer Service to perform tyheir d ...

good for you that you never had to face Haier customer service. After my research on net i found that i am not the only and Haier seriously lacks in this area.

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Post time 2014-6-6 14:36:32 |Display all floors
Ratfink Post time: 2014-6-4 10:41
To be fair about Haier, it's a cheap brand. I know many Chinese people who will not buy their produc ...

what you mentioned is correct. Haier products are cheap compare to Jap / Euro designs but if they keep on following "low-price strategy" then its just a matter of time when another manufacturer with even lower price will eat up Haier market share.

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Post time 2014-6-8 09:53:17 |Display all floors
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Post time 2014-6-8 17:57:49 |Display all floors
symondsez Post time: 2014-6-6 14:34
good for you that you never had to face Haier customer service. After my research on net i found t ...

In customer service the main point is not to escalate the problem . This is where Haier is having problem , after complete round of complaining and calling their call center it seems people at Haier are not aware of responsibility , JD's, and cannot make decision.
well this is not the first time and definitely not the last time i am having a bad service experience.

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Post time 2014-6-8 19:06:33 |Display all floors
symondsez Post time: 2014-6-8 17:57
In customer service the main point is not to escalate the problem . This is where Haier is having  ...

Bad customer service doesn't just come from Haier. Some of the worst offenders I've encountered are US based companies who treat their international customers like $hit.  Little to no local backup and aftersales support, almost impossible to contact and they leave you in the lurch for warranty jobs.
Per Ardua Ad Astra

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Post time 2014-6-8 20:40:37 |Display all floors
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Post time 2014-6-9 07:35:21 |Display all floors
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