- Registration time
- Last login
- Online time
- 231 Hour
- Reading permission
Thank you, afri_simba, and thanks to SGS for their help, and I would like to write my down story with SGS.|
Three years ago, when I was worked for another furniture factory, that was a trading company ordered one container and shipped to Kenya and SGS inspection is requested by the government.
As I quoted to the customer on FOB basis, and the trading company worked with that final customer by L/C, so timely shipment is needed for the sake of security payment.
We completed the goods on time. when I informed the trading company for shipment, I booked the container and got the space. I informed both the trading company and SGS for inspection of the goods. At the beginning the SGS could not come, I re-booked the space for several time, they told us that they are busy. And the trading company is in Malaysia, that was hard for them to come to our factory but they have to.
Finally SGS confirmed the time for inspection, and I arranged the container. The container came to the factory exactly as I requested, 8am, but not SGS guys didn’t, he came at 1pm, I called the trading company and he rushed to our factory for meeting SGS guy.
The guy came, at that time it was easy, because the full container is only one item of office chair, we assembled it and show it to the guy, he took the photo and requested:” move all the cartons to the road and so I can count the number.”
I was confused then, I said:’ can you count the number in the warehouse? it is perfectly placed and organized.”
“ I said move all the cartons to the road.” He shouted.
I was confused and scared by his scolding, I was a coward at that time. so I called the trading company, I informed him about that, he said:” why he can’t count the number at the warehouse it is much easier.”
After I finished my call, I returned back to the warehouse, and I saw the SGS guy was scolding the worker, seeing me he said:” I am going away, you wasted my time, you are a bad employee.”
“Am I wasting your time?” I thought:” my call is less than 5 minutes.” I approached him and pleased him, he didn’t listen to me and walked away, shouting:” I am leaving, I won’t come back.”
From the time the SGS came and he said he was leaving, it is within 30 minutes, I was so scared and I knew it was a re-check charge. I called the trading company by cell phone and he spoke to the SGS guys, he said:’ I come from Malaysia just for your shipment, would you wait for a bit second time.” and the SGS guys stayed and 15 minutes later the trading company came.
The trading company told me:” SGS guy is easy to deal with, let me speak to him.” and very soon he did and we loaded the goods smoothly. Later the trading company said to me:”you must use technique to convince the SGS.”
I am not understood for what kind of technique, I didn’t have experience. But I hated SGS guys attitude. They are not emperor, but they are worse than that.
As for BV inspection this morning, now I deal with metal furniture, and for assemble each items is 30 minutes and the order contain 32 items, can you figure out how long time it will takes for assemble all the items?
And forgive me for I could not master English well.