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Apple says dusty screen caused by China's poor air quality   [Copy link] 中文

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Post time 2012-3-16 09:53:58 |Display all floors


A man threatening to smash his 27-inch iMac outside an Apple outlet on Shanghai's Middle Huaihai Road was soon asked to come into the store accompanied by 10 police officers.

"I told them I need a refund, and they owe Chinese users an apology," the man, Zou Hongqing, told China Daily.

Zou said his computer developed dust spots because of defective design and should be recalled.

He said he arrived in Shanghai six days ago to sue Best Buy, an authorized distributor of Apple.

Shanghai's Xuhui District Court will mediate between Zou and Best Buy on March 20.

Apple declined to comment on the incident, but had said earlier that the problem was caused by the dust in the air in China, rather than being a quality or design flaw, provoking outrage among users nationwide.

Zou, a 45-year-old photographer, bought the computer in September 2010. After one year of use, he discovered a lot of dust on the LCD display that severely blurred the view.

"The dust is somehow inside the panel. You simply cannot get to it by removing the glass," he said.

Zou then contacted Best Buy and Apple, asking for replacement or repair. But Apple's stance is the warranty he bought does not cover dust and that his situation is a stand-alone case.

"But how is that possible? I run air purifiers in my home. This has to be a design flaw or defect," Zou said.

A manual on Apple's website advises users not to operate the computer in areas with airborne dust, smoke or fireplaces.

Otherwise, "tiny airborne particles may, in rare instances, enter the ventilation openings of your iMac and under certain circumstance result in a slight haze on the inside surface".

To protect his rights and gather more evidence, Zou founded an online chat room that attracted more than 100 iMac consumers in similar situations.

One user has spent thousands of yuan replacing four screens, but the dust problem still lingers.

"As a world-class computer manufacturer, how could Apple shift the problem onto others and ignore its own defects?" asked an angry user.

A woman surnamed Wang said that when she spotted the dust and called the after-sales hotline, technicians told her it was due to an inappropriate environment, including moisture, room temperature, household dust or even pet hair.

"I personally consider this a design flaw and it doesn't happen to everyone. But there are enough cases to make it a concern," she told China Daily.

A poll conducted by information technology portal in December showed that 74 percent of iMac users surveyed encounter dust problems, while 84 percent said the problem does not occur on computers from other manufacturers.

iMac's dust problem is not unique to China. Many American and European buyers have to tackle the dust problem and they complain online that Apple won't cover the expenses for changing displays.

On Apple's websites, there are a number of clients complaining about the dust issue. A user named Ginnin from Moscow said the Apple service in Moscow attributed her dust spot problem largely to environmental causes, and another buyer from California said he had to pay $600 to fix the display.

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Post time 2012-3-16 10:17:17 |Display all floors
What? Are you kidding me?

The air quality in China is poor, I have to admit, but the dust spots in the screen are the result of dusty air?

Oh, Apple.

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Post time 2012-3-16 17:47:34 |Display all floors
Vote with your money. I don't buy apple products. If something I buy breaks I can replace it without tears, because I know I'm not overpaying .

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Post time 2012-3-17 12:05:15 |Display all floors
Don't smash your imac smash the apple store.

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Post time 2012-3-17 22:40:28 |Display all floors
seneca Post time: 2012-3-16 16:00
Mr Zou is a moron and an ugly super-nationalist. People like him buy a Porsche, then ignore the manu ...
demand an "apology to China".

Only in China...  

and why would a Solomon Islander demand an "apology to China"?
It takes about 40 muscles to smile, but only 4 to pull the trigger of a decent rifle

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Post time 2012-3-18 14:10:06 |Display all floors
seneca Post time: 2012-3-18 11:28
You slipped up badly with your Swinglish, Li'l Schwitzer!

The Solomon Islanders have no reason t ...
India, Cambodia, Vietnam, ... among other countries have legitimate reasons to ask for an apology FROM China.

How about your expression of gratitude toward China?

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Post time 2012-3-18 14:55:42 |Display all floors
With new iPad and price drop for iPad 2,

All tablet wannabes, copycats, imitators can close shop or sell to low quality, ignorant, consumers.
A con job.

Real consumers have no reason to leave Apple.
I've made my living, Mr. Thompson, in large part as a gambler. Some days I make twenty bets, some days I make none. There are weeks, sometimes months, in fact, when I don't make any bet at all because ...

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