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Saturday, December 01, 2007|
I have the worst day in my life yesterday, and I won’t suffer that again for next time, that made me face more clearly about this corrupt world.
I have one customer in Angola and he ordered one container, which is required for the BV inspection, I didn’t deal with that in my life, so I don’t know the dirty rule about BV.
At the morning, the guy came to the factory and he blamed everything for our products, actually everything is fine and he asked many unreasonable requests, which is unable to meet. Such as assemble each items before loading. In that container, that is 30 different items and each items need half an hour for assemble. Actually it isn’t their duty to check the products. And he asked to put each items separately, and how can we do that? As normal, that the glass and the parts should put in different places, or else the glass would be damage.
I could not convince the guy to accept that, but however I need to follow his crazy instruction, and that all most the entire factory worked for that. and that guy didn’t satisfied for it and he said he left.
I know if he left, and for re-check, we need to pay USD300 and for the transportation, RMB 2000 For the total lost. So I called the agent of the customer in China, I said:” what is wrong with that guy, how could we do that with his instruction.”
“ Haha,” the agent said:” I tell you what, you give that guy some money and he will let it go, you know it is their rule.”
“ What?” I said unbelievable:” why I should give him money for that.”
“ Let me explain to you, that inspectors from SGS or BV, all sucks, they are not human being but evil. Don’t let him go, and give him the money, RMB500 will do.”
When I finished that call and went out, I found that guy was gone. At that time I was almost cried for it. I could not understand what is this world, we followed every his instruction but he still went out and complained.
However I called the office of BV in Guangzhou, and I pleased the lady, I ssweared that I have never spoke like that in my life. and I can’t understand why they felt so indifferently in tone. I felt like want to kill them badly. That damn BV, all devil.
My plea worked, and he came back. And he scolded loudly to the worker, in very dirty way. It isn’t his right to scold for workers. They are not work for him, how could he scold them like that! he is sick! I stood beside him and I smiled on my face and kept saying:”Yes, you are right, we should follow your instruction.”
I hated, I hated it so much! And I asked him to go to the meeting room and I gave him the money, and I said:” You are so kind, and we are really not doing right, we are so sorry for troubling you so much!.” He showed his cold face, and I hold back my anger, so hard!
As he accepted the money, that everything is fine, he sat on the meeting room and even didn’t inspect the loading, I accompanied him, with my mendacious smile, I hated myself!
That my experience, if customers ask for BV or SGS inspection, I will change the price term to be “EXW”, never” FOB”, I have the same experience three years ago when I worked for another furniture factory, and I guess twice experiences is enough in my life.