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The Customer is Always Right?|
Not in the case of Dr. David Dao a 69 year-old grandfather of Chinese descent from Vietnam.
United Airlines did a few things wrong.
Firstly, they over-booked, which is basically the same scam as fractional-reserve banking.
Secondly, they allowed passengers to board the plane and only then realised they needed some of their own staff to travel for other flights to stay on schedule.
So, UA created the problem.
Thirdly, rather than a courteous request, one UA staff member announced that the plane would not be leaving unless four people got off, which seems to have put people's backs up. Instead of being made to feel gracious, the customers were made to feel like wimps if they volunteered. No one did, so four were selected for "voluntary" removal.
Fourthly, they refused to consider Dr. Dao's claim that he had to fly because he had patients waiting in Louisville. Although he could have been a shyster, it turns out he wasn't. Arguably, this could have been more important than flight schedules.
Fifthly, the airport security body-slammed Dr. Dao unconscious, leaving him a broken nose, missing teeth and bleeding; a criminal offence.
Finally, UA CEO, Oscar Munoz emails staff praising them and claiming Dr. Dao had become "disruptive and belligerent" before issuing an equally two-faced apology. You can bet that he has the same contempt for his hirelings as he does for his customers because he's not a businessman, he's a gangster. It's like the Shyster of Omaha pretending to complain that his secretary has a higher tax rate than him. But several years ago, the Slumlord of Omaha proposed a VAT which hits the poorest the hardest.
Whereas the plane captain has the right to order passengers off the plane for just about anything, it was an abuse of the powers to order someone off the plane when they've done nothing wrong whatsoever other than become a victim of UA's own over-booking.
The same high-handed attitude is a constant theme in the fascist gangster-run, thieved prison-state of Amerika where the banksters refer to their clients as "muppets". Elon Musk, for example has been forcing customers to sign non-disclosure agreements for the dangerous faults in his krudmobiles, which is as wholesome as the former Yob Gear moron making his ex-wife sign a gagging agreement. One customer was left waiting for his krudmobile, only to find that he couldn't take delivery because Musk had personally taken it for a ride. Musk has also ordered his hirelings to drop everything and concentrate on increasing sales numbers. Presumably that's why the quality is so poor. On the dangerous and over-hyped "auto-pilot", Musk has apparently tested it himself, which sounds akin to a car buyer kicking the tyres and judging them to be OK.
Dickie Branson has outperformed Poodleville's krappy train service simply by supplying a product which is acceptable. His 1st class trains have good sized seats and offer free refreshments at certain times. His airline service in the gangster-run, thieved prison-state is similar, except that it's been purchased by Alaska Airlines and Alex Mihailovich on Boom Bust reckons it will go the way of the other airlines as the gangsters take over and start cutting corners.
In Poodleville, the labour unions, which are gangsters by another name, suggested train carriages without seats until someone pointed out it would basically be a cattle truck.