Recently, Japan's Kyoto has started a"silent taxi" service, unless the passenger starts the conversation,otherwise the taxi driver are not allowed to talk to passengers.
For those to takes a taxi ride, it is normalto bump into a "talkative taxi driver". Some people found themselvesnot wanting to talk too much with the taxi driver, no offence to the drivers,but only because of being too tired or busy with work over mobile devices.Sometimes, out of respectation, some "nice" passengers will keep theball rolling, which makes the driver feeling that the passenger has interestsin the topic. Therefore, more talk...
Some people even has the counter-measure oflistening to music, wearing a mask, or faking to fall asleep.
For other people, however, feeling thattalking to the driver is simply relaxing and not too much a deal.
This lead to question to us: we are alwaysstriving for being warm especially for the service industry. But how warmshould we be? is the warmer, the better? or provide a service that fits thecustomer?