Author: futsanglung

Banking services   [Copy link] 中文

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Post time 2018-5-12 23:55:19 |Display all floors
Complaints about poor banking OTC services are acceptable in order to bring about awareness and subsequent improvements. They are using old banking technologies and thus are consuming time of all plus a sheer waste of papers ( how do they store trillion sheets of papers over the decades ? ).

However, as foreigners opened their accounts with PASSPORT, therefore the only proof of your account(s) is via PASSPORT for OTC services. No Teller or Branch manager will take identity risk and it is for the security of foreign customers as well. The ONLINE banking services have improved vastly and simple to use EXCEPT that foreigners are limited to local transactions in RMB only. This latter restriction should be removed since all clients ( locals and foreigners ) ought to be treated equally.

One other matter is that English language speaking staffs / agents via telephone conversations was / maybe still is truly hopeless whose commands of English lingo is so poor , typically the Bank of China # 400 669 5566 . Why couldn't it hire top class fellows to act for them over the phone 24/7 or instead use CHAT sessions so records could be kept?

OK, use your PASSPORT for OTC-Teller services is the best bet. No other excuses for the sake of your own security of your money !

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Post time 2018-5-13 21:30:08 |Display all floors
What an irony! The author who started this thread celebrated his 55th birthday on Saturday before this Sunday. But he hasn't been here for nearly half a year.

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