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Top hotel housekeepers' filthy practices exposed [Copy link] 中文

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Post time 2017-12-28 09:43:04 |Display all floors

A housekeeper uses toilet brushes to clean drinking glasses at Kempinski Hotel Harbin.

(Shanghai Daily) Three five-star hotels in Harbin, the capital city of northeastern China’s Heilongjiang Province, were punished after an undercover video exposing unhygienic and sloppy housekeeping went viral on the Internet.

Housekeepers in Kempinski Hotel, Shangri-La Hotel and Sheraton Harbin Xiangfang Hotel were filmed engaging in sloppy practices, including using toilet brushes to clean drinking glasses, not changing sheets, and washing cleaning rags in the toilet, the Harbin government said in a statement on its official Weibo account Wednesday.

A joint investigation team made up of officials from numerous departments of the city confirmed the problems exposed in the undercover investigation video.

Executives from the three hotels were called in for a meeting with local authorities, who required them to make immediate corrections to ensure the health of customers.

In the video that started to widely circulate on the Internet on December 26, a woman posed as an intern housekeeper in the three hotels and secretly filmed how housekeepers clean rooms.

In Kempinski Hotel, a housekeeper was filmed using a toilet brush to clean drinking glasses, using bath towels to wipe them and wetting bath towels in the toilet and then using them to wipe the bathroom floor.

Similar problems were discovered in Shangri-La Hotel, where an unidentified housekeeper said it was against company rules to wash the bathtub and the toilet with the same brush, but that “she doesn’t bother” following the rules.

A housekeeper for Sheraton said as long as the guest didn’t use the sheets or towels, they didn’t need changing.

However, when asked, all three hotels claimed glassware was cleaned and sanitized and sheets were changed every day.

Harbin authorities said they would check other tourist attractions to ensure high quality service standards and would not tolerate any violations.

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Post time 2017-12-28 20:32:34 |Display all floors
China has a lousy excuse: "We do not have adequately trained professional staffers".

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Post time 2017-12-28 21:50:08 |Display all floors
Canada as well.

From a few years ago.

Dirty hotels: room testing reveals contamination still rampant
CBC's Marketplace looks at rooms in six of the biggest hotel chains

By Megan Griffith Greene, CBC News Posted: Oct 18, 2013 5:00 AM ET

A year after CBC's Marketplace revealed shocking issues with cleanliness in Canadian hotels, follow-up testing reveals that lack of proper sanitizing is still a problem in top chains.

“Certain hotels have actually gone backwards. They've actually gotten worse,” microbiologist Keith Warriner told Marketplace co-host Erica Johnson.

Some of the problems that Marketplace found in this year’s test included unclean bedding and surfaces that hadn’t been properly cleaned or sanitized. In one case, a stain found last year on the wall of a room at the EconoLodge in downtown Toronto -- which Warriner says was likely urine -- was still there.
Anger is an acid that can do more harm to the vessel in which it is stored than to anything on which it is poured. Mark Twain

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Post time 2017-12-29 02:29:10 |Display all floors
" old story "  better use 6*-Hotels with "own" Butler
some day Jiangsu will rule China

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Post time 2017-12-29 03:12:05 |Display all floors
I don’t understand why they were cleaning drinking glasses in toilet restrooms in the first place. I mean those drinking glasses are supposed to remain in kitchens not in toilets.

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Post time 2017-12-29 05:16:03 |Display all floors
The woman who posed as a housekeeper is under my suspicion.   Could it be possible this woman actually worked for other competitors in the hotel business and this is what i would call a "set up".  Where a person such as this woman  posing as a housekeeper is "paid" to get videos of  hotels that are in fact competitors of the hotels  she is being paid by.   It smells of fraud to me and this woman should be investigated and brought to justice.  

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Post time 2017-12-30 00:35:24 |Display all floors
If this is happening in top hotels, you would wonder what is happening in local hotel chains.

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